Program Operations Manager

We're hiring! The Program Operations Manager will operate within established procedures and guidelines to assist the President and JANCO staff by providing administrative support in areas related to Programs and other projects as needed. For the right candidate, this could be a full-time position or a part-time position with a minimum of three in-office days each week.

Title: Program Operations Manager

Area: JA of North Central Ohio counties

Reports to: Vice President of Human Resources and Volunteer Engagement & Sr. Director of Programs

Status: Full-Time, Salaried

Primary Responsibilities:

- Manages assessments across various platforms and maintains updated data on surveys, including program-specific surveys for students and feedback surveys for educators, volunteers and coordinators. Provides analysis for surveys.
- Maintains and updates JA Inspire curriculum for students (middle and high school levels) and guides for educators. Manages company and post-secondary education partner profiles on JA Here to Career platform.
- Manages local Google Sites, including integrations, localization of data and distribution.
- Provides program support including class confirmations, volunteer confirmations, new volunteer training, volunteer/teacher startups, service calls, program material printing, and during program events.
- Assists Program staff in maintaining database information on all programs and participants. Enters, files, and maintains all data for program projects and events.
- Acts as Nintex AssureSign administrator and manages office information form needs, printed and digital. Follows national office news and implements forms, as needed.
- Assist Program staff on various initiatives, including creation of teacher, school and volunteer communication toolkits for priority programs.
- Manages annual update of JA Financial Literacy for Ohio site and content through developing project update timeline, staff assignments and task breakdown, in coordination with JA USA. Creates updated content based on teacher feedback to share with JA USA.
- Coordinates, creates and manages various program-related Dashboards and tracking tools.
- Annually creates comprehensive Program Guide.

Administrative & Operations Support Responsibilities:

- Greets visitors and answers phones as needed; provides customer service and support.
- Provides telephone and email communication to volunteers, teachers, and community members.
- Assists with major fundraising and education events as needed, which may require working weeknights, weekends, and holidays.
- Assists with planning event logistics as needed.
- Maintains website and provides in-house technology support when necessary.
- Other projects as required by President and Program staff.
- Local Level Up coordinator.

Qualifications (required)

- Bachelor’s degree or equivalent
- Excellent written communication skills, interpersonal skills, organization and planning skills, and evidence of problem solving and creative ability
- Excellent computer literacy (Microsoft Office, Excel, Google), and can function effectively under pressure.